Company Policies

 

HERE’S THE THING…

In all reality, we expect that you’ll have an overwhelmingly positive shopping experience with us. So why the need for company policies? To afford you the peace of mind that comes with having cold, hard facts in writing. Fine Fixtures wants to do right by you every single time, and that is why we’ve compiled this list of standards to which we will strictly adhere with all the customers we serve. So go ahead. Hold us to our word.

CODE COMPLIANCE

  • Fine Fixtures makes no representation or warranty that its products comply with any federal, state, or local building, plumbing, or safety codes.
  • It is the buyer’s sole responsibility to verify and ensure that all products meet applicable codes prior to purchase, installation, or use.

SHIPPING DAMAGE OR LOSS

  • Buyer assumes responsibility for merchandise delivered in original condition.
  • Damage reports must be submitted ASAP. Do not exceed 24 hours.
  • Claims of lost or damaged items due to shipping must be submitted to courier.

DEFECTIVE MERCHANDISE

  • Dealer must investigate all customer defect complaints.
  • Following dealer’s inspection, a Fine Fixtures expert will further inspect alleged damage.
  • Fine Fixtures will not be held responsible for claims on toilet plumbing or installation issues.
  • A company technician will inspect the damage to determine if it is of a mechanical nature. Should it prove to be a plumbing or installation problem, a $65 service call fee will be billed the customer.

FINE FIXTURES ONE-YEAR LIMITED WARRANTY

1. Limited Warranty Coverage

  • Unless otherwise specified, all Fine Fixtures products are covered by a one (1) year limited warranty against manufacturer defects.
  • This warranty applies exclusively to items purchased directly from Fine Fixtures or its authorized dealers. Purchases made through third-party sellers, resellers, or for used/pre-owned products are not covered.

2. Exclusions and Limitations

This warranty does not cover:

  • Any damages, costs, or charges related to installation, labor, removal, or repair.
  • Consequential, incidental, or indirect damages of any kind.
  • Damage resulting from moving, transportation, or installation.
  • Shipping-related damage to the original order (coverage falls under the seller’s shipping policy).
  • Damage caused by abuse, misuse, neglect, mishandling, alteration, or faulty installation.
  • Damage or deterioration resulting from the use of chemicals, cleaning agents, or other substances. Users are solely responsible for confirming compatibility before use.
  • Compliance with local, state, or national building/plumbing codes. Buyers are responsible for ensuring compliance prior to purchase and installation.

3. Wood, Materials, and Natural Variations

  • Variations in raw materials, including natural grain, knots, mineral streaks, and color differences, are inherent and not considered defects.
  • Wood, veneer, and lumber products may change in color, texture, or surface appearance over time due to exposure to light, oxygen, temperature changes, or humidity. These natural changes are not covered under warranty.
  • While Fine Fixtures will make every reasonable effort to provide a close color/style match for replacement parts, exact matches cannot be guaranteed.

4. Warranty Conditions

  • Coverage applies only to the original purchaser and the original installation site. If the product is moved, resold, or reinstalled elsewhere, the warranty becomes void.
  • Fine Fixtures must be notified in writing immediately upon discovery of any defect, with a detailed description provided.
  • Claims must include proof of purchase showing the original order information and date. Incomplete submissions may not be processed.
  • Fine Fixtures reserves the right to request photographs, videos, or additional documentation to verify claims. Failure to provide requested evidence may result in denial of the claim.

5. Remedies and Limitations

  • Upon verification and approval by Fine Fixtures, defective products or parts will be repaired or replaced at the company’s discretion.
  • Any product, part, or component repaired or replaced under this warranty will be covered only for the remaining duration of the original warranty period.
  • This warranty provides the sole and exclusive remedy for product defects. No other express or implied warranties apply, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

6. Policy Updates

  • Fine Fixtures reserves the right to modify or update this warranty policy at any time, without prior notice.

ORDER POLICY

  • Fine Fixtures appreciates email or fax as its preferred order submission method.
  • Please include a purchase order number, job, or customer name with all orders.

TERMS & CONDITIONS

  • Stated prices do not include shipping, special packing, or handling charges.
  • Payment terms are Net 30 Days from invoice date, or 2% 10 Days*.
  • Past due accounts are subject to 1.5% monthly fee on any unpaid balance.
  • Prices are subject to change without notice.
  • A $35.00 fee will be collected for canceled or retired checks.

When sending in an order, order must be picked up/delivered within 7 days or we cannot guarantee stock.

  • Orders on hold: Orders can be held up to 2 weeks with a 35% deposit and up to 4 weeks if paid in full. After 4 weeks, you will be charged $50 per pallet per month. If an order is cancelled, a 20% fee will be deducted from payment.
  • Custom orders: Custom orders require a 50% deposit when placing the order. Once the order is in the warehouse, the order must be picked up/delivered within 2 weeks. After that, every additional month costs $50 per pallet.

DELIVERY TO STORE

  • To qualify for free delivery in NY within the 5 Boroughs & NJ area codes starting with 07 – excluding NYC, order must be a minimum total of $700.00.
  • Orders under $700.00 will incur a $35.00 freight charge.
  • To qualify for free delivery in NJ area codes starting with 08 & Philadelphia, order must total a minimum of $1,500.00 Orders under $1,500 will incur a $45.00 freight charge.
  • For orders delivered within NYC, contact us for a quote.

JOBSITE DELIVERY

  • To qualify for free delivery in NY & NJ —excluding NYC—order must total a minimum of $2,000.00.
  • Orders under $2,000.00 delivered in NY will incur a $45.00 freight charge,
  • Orders under $2,000.00 delivered in NJ will incur a $75.00 freight charge.
  • Orders under $500.00 will incur an additional fee of $25.00.
  • For orders delivered within NYC, free shipping is applied to orders totaling a minimum of $5,000.00
  • The maximum wait time for all Jobsite deliveries is 30 minutes. Every additional 15 minutes will incur a $35 wait fee.
  • Redelivery charge is $50.00.

Please note: Fine Fixtures’ deliveries are curbside only.

FREIGHT RATES

  • On orders in excess of $1,500.00, shipping is free within the Continental USA for merchandise up to 1 pallet. Freight fees will apply on additional pallets.
  • For every $1,000.00 in merchandise over the $1,500.00 net price, freight fees for an additional pallet will be waived.

SHIPPING & DELIVERY POLICY

  • No returns will be accepted after 45 days from invoice date.
  • Installed or modified products and/or special order items are non-returnable.
  • Items returned must be in good resalable condition and in original undamaged packaging.
  • Products returned after 7 days WILL  incur a 20% restocking fee.
  • Before any items can be returned, Fine Fixtures must issue a Return Goods Authorization (RGA).
  • RGA issuance requires a copy of original invoice and reason for return.
  • RGAs expire 14 days from issuing date.
  • Dealer is responsible for all packing, shipping and handling charges involved in returning merchandise to Fine Fixtures.
  • Products received in damaged condition will not be awarded any credit. IT NEEDS TO BE PICKED UP WITHIN 24 HOURS OR THEY WILL BE DISPOSED OF.

SHIPPING TO FLORIDA

All shipping rates are for Florida customers only.
All shipping rates are for LTL shipping only (for smaller items that can be shipped SMO, we will price manually).

  • For orders between $1.00 and $500.00, there will be a shipping fee of $275.00.
  • For orders between $500.00 and $1,000.00, there will be a shipping fee of $175.00.
  • For orders between $1,000.00 and $1,500.00, there will be a shipping fee of $100.00.
  • For orders of $1,500.00 and more, there will be no shipping fee.

Fine Fixtures reserves the right to update and modify its policies at any time without prior notice.